Real Humans. Real Support.

How Can We Help?

Send us a message with what you need and we’ll get back to you as soon as possible. Messages sent outside of business hours will be answered during our next open window — we read every message and no one gets missed.

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Get in Touch

Have a question about a PC? Need help with an order? We’re a small, dedicated team and we’re here to help. Reach out using the form and we’ll get back to you as soon as possible.

Customer Service Hours

          Monday3:30PM – 7:30PM EST
        
          Tuesday9AM – 4PM EST
        
          Wednesday3:30PM – 7:30PM EST
        
          Thursday9AM – 4PM EST
        
          Friday9AM – 2PM EST
        
          SaturdayClosed
        
          SundayClosed

Messages sent outside of business hours?

We will respond during the next available business window listed above. We’re a small team and we read every message — you will hear back from us.

Frequently Asked Questions

How long does it take to receive my PC?+

Orders typically take 2–4 weeks to complete since each system is built to order. We handle sourcing, cleaning, building, testing, and packaging before shipment.

What’s included with my PC?+

Every EZ Computer arrives fully built, tested, and ready to use. Your package includes required power cables, preinstalled Windows, and a quick start guide.

Can I cancel or return my order?+

You may cancel within 72 hours for a full refund (minus processor fees). After 72 hours, a $15.00 fee applies. Returns are accepted within 14 days of delivery, per our policy.

Where do you ship?+

We currently ship within North America — US, Canada, Mexico, and all US territories. Shipping times and costs appear at checkout. Expansion to Europe is planned.

Do your PCs come with a warranty?+

Every build ships with a 30-day warranty. The 1-year limited warranty is an optional paid add-on at checkout. It covers parts and labor but excludes user damage, software issues, and modifications (e.g., part swaps, over/undervolting, BIOS updates).

What if my PC arrives damaged or not working?+

Contact us immediately with photos of the packaging and system. We’ll quickly review and arrange repair, replacement, or refund per our policy.