How can we help?
We’re currently closed.
Our team answers messages Monday–Thursday, 9AM–4PM EST. You can still send your message now — we’ll reply during our next business window.
Send us a message with what you need and we’ll get back to you during our next business window. We don’t monitor messages outside our posted hours or over the weekend — anything sent after hours, on Saturday, or on Sunday won’t be answered until we’re next open. We read every message that comes in, so you won’t be missed.
Fill out the form ↓Get in touch
Have a question about a PC? Need help with an order? We’re a small, dedicated team and we’re here to help. Reach out using the form and we’ll get back to you as soon as possible.
Customer Service Hours
Sent a message outside business hours or over the weekend?
We don’t check messages outside the hours listed above, including weekends. Anything you send after hours, on Saturday, or on Sunday will be answered during our next business window — we read every message, so you’ll always hear back once we’re open.
Heads up — we’re currently closed.
Feel free to send your message now. We’ll read it and reply when we’re back: Monday–Thursday, 9AM–4PM EST.
Frequently Asked Questions
Can I cancel my order? +
You can cancel your order at any time. Cancellations within 72 hours of purchase are subject to a 5% fee, which covers the payment processing fees charged by Authorize.net. After 72 hours, the fee is 10%, because every build is made to order and the parts for your PC have already been purchased.
If you’re canceling because your order was delayed on our end, the fee is waived. Cancellations for any other reason — including a change of mind — are subject to the fee, so please be sure about your purchase before ordering. As a small business, we never receive the full amount you pay: refunding a $299 PC in full would cost us about $15 in fees that Authorize.net keeps.
Can I return my PC? +
Returns are only accepted if your computer arrives with a hardware defect — such as failure to power on, overheating, crashing, or freezing during normal use. You have 14 days from delivery to request a return for a defective unit. After 14 days, we can only offer a repair, not a refund or replacement.
We do not accept returns based on the computer not meeting your expectations — it’s the buyer’s responsibility to confirm the system is suitable for their intended use before purchasing.
Where do you ship? +
We currently ship within the United States and U.S. territories. Shipping fees and delivery estimates are calculated at checkout.
Do your PCs come with a warranty? +
Every build includes a 1-year limited warranty on parts and labor at no extra cost.
The warranty does not cover user error, software issues, customer modifications (replacing components, overclocking, undervolting, BIOS updates, software installs), third-party repairs, peripherals, or data loss. Taking your PC to a third-party repair shop will void your warranty — contact us first and we’ll work with you under your existing coverage.
What if my PC arrives damaged or not working? +
Contact us right away with photos of the packaging and system. As long as you reach out within 14 days of delivery, we’ll arrange a return for repair, replacement, or refund per our return policy. After 14 days, we can offer a repair.
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