What if I want to cancel a purchase?

You have up to 72 hours to cancel your purchase. Refunds for cancellations within this window will be issued for the full purchase amount, minus any transaction fees charged by the payment processor.

If you request a cancellation after the 72-hour window has passed, a $15.00 USD fee will also be deducted from your refund on top of the transaction fees charged by the payment processor.

Please note: If you are canceling due to your order being delayed, the $15.00 fee will be waived.

What if I want to return a purchase?

You have 14 days from the date of delivery to return your purchase.

If you are returning the product due to it arriving in non-working condition, you will receive a refund for the original purchase amount.

If you are returning the item for any other reason (such as the product not meeting your expectations), your refund will be the original purchase amount minus both the original shipping cost and transaction fees.

How does the warranty work?

The standard warranty for PC builds sold from Eitan Zev Computers LLC is a 1 year limited warranty on parts and labor. If you purchase the warranty and decide to refund the computer your refund will not include the price of the warranty. The warranty does not cover any hardware or software additions/modifications done by the customer. Warranty exclusions are listed below

  • Issues caused by user error

  • Software related issues (outside of the original software that was installed by EZ Computers)

  • Modifications made to the system by the customer, to include but not limited to the following:

    • Replacing Components

    • Overclocking

    • Undervolting

    • BIOS Updating

    • Software Installation

  • Peripherals or external accessories

  • Data loss or recovery

​Except as provided below, Eitan Zev Computers LLC is not liable for any loss, cost, inconvenience, or damage that may result from use or inability to use the product. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Terms & Conditions

Effective Date: May 12, 2025

EZ Computers (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, www.ezcomputers.com.

1. Introduction

Welcome to ezcomputers.com, operated by Eitan Zev Computers LLC (“EZ Computers,” “we,” “us,” or “our”). By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.

2. Products and Orders

EZ Computers sells refurbished and custom-built computers. We make every effort to ensure the accuracy of product descriptions, prices, and availability. However, we reserve the right to correct errors, update information, or cancel orders if needed, including after an order has been placed.

3. Payment

We accept secure payments through third-party processors such as WooCommerce and PayPal. All payments must be completed in full at checkout before your order will be processed and shipped.

4. Shipping

We currently ship to the United States and Canada. Shipping fees and delivery estimates are provided at checkout. While we do our best to ensure timely delivery, EZ Computers is not responsible for delays caused by shipping carriers, customs processing, or unforeseen events.

5. Privacy

We collect your full name, email address, shipping and billing address, and payment information during checkout to process your order and provide customer support. This data is collected securely and may be shared with trusted third parties such as WooCommerce, PayPal, and Google Site Kit to help fulfill your order and monitor website performance. We do not sell or rent your data to third parties. For full details, see our Privacy Policy at ezcomputers.com.

6. Prohibited Use

You may not use our website or any of our products for unlawful purposes or to violate any applicable laws or regulations.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law rules.

8. Contact Us

If you have any questions about these Terms and Conditions, your order, or our policies, you may contact us at support@ezcomputers.com.

 

Privacy Policy

Effective Date: May 12, 2025

EZ Computers (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, www.ezcomputers.com.

1. Information We Collect

We collect the following personal information during the checkout process:

  • Full name

  • Email address

  • Shipping and billing address

  • Payment information

This information is used strictly to process and fulfill your order, and to provide customer service when needed.

2. How We Collect Your Information

Information is collected directly through our website during checkout, using secure and encrypted connections.

3. Why We Collect This Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order

  • Provide support or resolve issues related to your purchase

4. Sharing of Personal Data

Your information may be accessed or logged by trusted third-party services that help us operate our website and fulfill orders, including:

  • WooCommerce

  • PayPal

  • Google Site Kit

These services handle your data according to their own privacy policies.

5. Analytics and Tracking

We use Google Analytics to monitor website performance and traffic behavior. This may involve cookies or similar tracking technologies. You can manage your cookie preferences through your browser settings.

6. Marketing

We do not send marketing emails or newsletters. Your contact information will only be used in connection with your order.

7. Sale of Data

We do not sell or rent your personal information to any third parties.

8. Business Location

EZ Computers is based in New York City and operates in accordance with U.S. data protection laws.

9. Contact Us

If you have any questions about this privacy policy or your personal information, you can contact us at:

support@ezcomputers.com