Policies & Warranty

Cancellation terms depend on what you ordered. A refurbished machine sitting on our shelf and a custom PC built around one customer’s spec sheet are not the same thing, so they are not treated the same way.

The fees on outlet orders and builds cover the payment processing charges from Authorize.net, which are not returned to us when we refund a payment. As a small business we never receive the full amount you pay — the processor keeps a portion of every transaction. If someone buys a $299 PC and cancels the next day, refunding in full costs us roughly $15 that we do not get back.

We ask that everyone please be sure about their purchase before ordering. If you are not certain a machine is right for you, ask us first — we would much rather answer questions than process a cancellation.

A custom PC consultation is a $19.99 design service, not a computer. You are paying us to research and specify a machine around your budget, your games, and the way you want it to look.

What you get

A complete, compatible parts list — CPU, GPU, motherboard, memory, storage, power supply, cooling, and case — chosen for what you told us and priced at the time we write it. We send it to the email address you give us on the form, normally within 1 to 2 business days. Complex requests can take longer, and we will tell you if yours will.

What happens to the $19.99

The fee becomes a credit toward a custom build ordered from us. It comes off the price of that build. It is a credit, not a refund — nothing is returned to your card.

The credit is good for 90 days from the date we send your parts list. After 90 days it expires.

If you take the parts list and build the machine yourself, or decide not to build at all, the $19.99 is not returned. You keep the parts list and are free to use it however you like. That is the service you paid for, and it has been delivered.

Cancelling a consultation

If you change your mind before we send your parts list, email us and we will refund the $19.99 in full. Once the parts list has been sent, the service has been delivered and the fee is not refundable.

Custom builds cannot be cancelled

This is the one place our normal cancellation policy does not apply.

Once you approve a spec sheet and pay for a custom build, the order cannot be cancelled. We order your parts immediately, and they are bought for your machine specifically — not pulled from stock we can sell to somebody else. There is no cancellation window and no cancellation fee, because there is no cancellation.

How long a custom build takes

Once you approve your spec sheet and pay, a custom build normally ships in 8 to 12 business days.

Custom work carries a risk that stock machines do not. Parts are ordered specifically for your build, and occasionally one arrives faulty. When that happens we replace it rather than shipping you a machine we do not trust, and that typically adds 4 to 6 business days. We will tell you if it happens to your build rather than leaving you to wonder.

A delay of this kind is not grounds for cancellation, since the parts have already been bought for your machine. It is also not something we will hide from you.

If your budget will not stretch

Sometimes what you have asked for cannot be built for what you want to spend. When that happens we will tell you plainly, show you what your budget does buy, and explain what the gap would cost. That still counts as a delivered consultation and the fee still applies — the research is the same work either way.

Prices change

A parts list is priced when it is written. Component prices move and stock comes and goes. If you come back to us weeks later, we may need to re-quote or substitute parts. We will always tell you before anything is ordered.

A consultation is not an order

Paying the $19.99 does not reserve parts, start a build, or commit you to buying anything. A custom build begins only when you approve a spec sheet and pay for that build.

Warranty on custom builds

A custom PC we build for you carries the same 1-year limited warranty as everything else we sell, on the terms in the Warranty section below.

A machine you build yourself from a parts list we wrote carries no warranty from us. We are not responsible for parts you buy, assembly you perform, compatibility changes you make, or damage that occurs during your build. Individual components still carry whatever warranty their own manufacturers offer.

Questions

Email support@ezcomputers.com. Our custom PC service hours are Monday to Thursday, 9AM to 4PM EST.

Returns are only accepted if your computer arrives with a defect or hardware issue. Eligible reasons for return include the computer not powering on, overheating during normal use, crashing or freezing, or other hardware faults present upon arrival.

You have 14 days from delivery to request a return for a defective unit. If you contact us after the 14-day window has passed, we can only offer a repair — not a refund or replacement.

We do not accept returns based on the computer not meeting your expectations. It is the customer’s responsibility to make sure the computer they purchase is capable of doing what they expect it to do. For example, a $299 budget PC is not going to play Fortnite at 4K or run large AI models locally — that’s on the buyer to research before purchasing. If you’re unsure whether a specific build will meet your needs, please reach out before ordering and we’ll happily help you pick the right system.

Any modifications not instructed by an EZ Computers support agent (such as opening the case, replacing parts, or performing self-repairs) will void your return eligibility, even within the 14-day window.

If your return is approved, the item must be shipped within 7 days of receiving your return label.

Every build sold by Eitan Zev Computers LLC includes a 1-year limited warranty on parts and labor at no additional cost.

The warranty does not cover any hardware or software additions/modifications done by the customer.

Warranty exclusions

Except as provided below, Eitan Zev Computers LLC is not liable for any loss, cost, inconvenience, or damage that may result from use or inability to use the product. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

We ship within the United States only. We do not ship to U.S. territories or outside the United States.

Shipping is free to the continental United States. Orders to Alaska and Hawaii are subject to a shipping fee, calculated at checkout before you pay.

Ship times are on the product page

Every product page lists its own ship time, and those times vary a lot — some outlet machines go out in 1 to 2 business days, others are listed at 2 to 4 weeks. Please check the ship time on the product page before you order. It is listed there so you know what you are buying, and ordering means you have seen it.

We do not treat a ship time you did not read as a reason to cancel. If a date matters to you — a birthday, a holiday — ask us before ordering and we will tell you honestly whether we can make it.

Custom PCs

Custom builds normally ship 8 to 12 business days after you approve your spec sheet and pay.

Parts are ordered specifically for your machine, and occasionally one arrives faulty. When that happens we replace it rather than shipping you a computer we do not trust, which typically adds 4 to 6 business days. We will tell you if it happens to your build. Because the parts have already been bought for your machine, a delay of this kind is not grounds for cancellation.

While we make every effort to ensure timely delivery, EZ Computers is not responsible for delays caused by carriers or other factors beyond our control.

Welcome to ezcomputers.com, operated by Eitan Zev Computers LLC (“EZ Computers,” “we,” “us,” or “our”). By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.

1. Introduction

Welcome to ezcomputers.com, operated by Eitan Zev Computers LLC. By using our website and purchasing our products, you agree to the following Terms and Conditions.

2. Products and Orders

EZ Computers sells refurbished computers, built-to-order computers, and paid custom PC consultations. A consultation is a design service delivered as a parts list, and is governed by the Custom PC Consultations section of these policies.

We make every effort to ensure the accuracy of all product descriptions, pricing, and availability. However, we reserve the right to correct errors, update information, or cancel orders if necessary, including after an order has been placed.

All orders are subject to availability and verification of payment and information provided during checkout.

3. Payment and Currency

We accept secure payments processed through Authorize.net. All payments must be made in full at checkout before an order is processed or shipped.

All billing and payment are processed in USD.

4. Shipping

We ship within the United States only, and do not ship to U.S. territories or outside the United States. Shipping is free to the continental United States; orders to Alaska and Hawaii are subject to a shipping fee calculated at checkout. Ship times are listed on each product page and it is the customer’s responsibility to review them before ordering. Custom builds normally ship 8 to 12 business days after a spec sheet is approved and paid for, with a typical extension of 4 to 6 business days where a part arrives faulty and must be replaced.

5. Returns and Cancellations

Returns are only accepted if the computer arrives with a hardware defect (such as failure to power on, overheating, or crashing). Returns based on the computer not meeting customer expectations are not accepted — it is the customer’s responsibility to confirm the system is suitable for their intended use prior to purchase.

Defective orders may be returned within 14 days of delivery. Requests made after the 14-day window will be addressed through repair only.

Outlet orders and builds may be cancelled before shipping. Cancellations requested within 72 hours of purchase are subject to a 5% fee covering payment processing costs; after 72 hours, a 10% fee applies. Fees are waived when a cancellation is due to a delay caused by EZ Computers.

Custom builds cannot be cancelled once a spec sheet has been approved and paid for, as parts are purchased for that specific machine. Custom PC consultations are a service rather than a product: the $19.99 fee is refundable in full only until the parts list is sent, after which it becomes a 90-day credit toward a custom build and is not otherwise returned. Full terms are in the Custom PC Consultations section of these policies.

6. Privacy

We collect your full name, email address, shipping and billing address, and payment information during checkout to process your order and provide customer support. This data is collected securely and may be shared with trusted third parties such as WooCommerce, Authorize.net, and Google Site Kit to help fulfill your order and monitor website performance. We do not sell or rent your data to third parties.

7. Prohibited Use

You may not use our website or products for any unlawful purpose or in violation of applicable laws and regulations.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law principles.

9. Contact Us

For any questions regarding these Terms, your order, or our policies, please contact us at: support@ezcomputers.com

EZ Computers (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, www.ezcomputers.com.

1. Information We Collect

We collect the following personal information during the checkout process: full name, email address, shipping and billing address, and payment information.

If you request a custom PC consultation, we also collect the answers you give on that form — what you plan to use the PC for, your budget, and how you want it to look — and, if you provide it, a phone number for build updates. A phone number is optional and is only used to text you about your order when you have asked us to.

We may also collect limited technical data, such as your IP address or region, to estimate shipping options. This information is used strictly to process and fulfill your order, and to provide customer service when needed.

2. How We Collect Your Information

Information is collected directly through our website using secure and encrypted connections. Region data may be collected automatically through cookies or geolocation tools to improve your shopping experience.

3. Why We Collect This Information

We use your information to process and fulfill orders, communicate with you about your order, and provide support or resolve issues related to your purchase.

4. Sharing of Personal Data

Your information may be securely shared with trusted third-party services that help us operate our website and fulfill orders:

These providers handle data according to their own privacy policies. EZ Computers does not authorize any third party to sell or use your information for purposes outside of order fulfillment or analytics.

5. Analytics and Tracking

We use Google Analytics to monitor website performance, traffic, and user behavior. This may involve cookies or similar tracking technologies. You can manage or disable cookies through your browser settings at any time.

6. Marketing

EZ Computers does not send promotional emails or newsletters. Your contact information is only used in connection with your orders or support requests. If you opt in to text updates on a consultation, those messages are about your order only, and you can stop them at any time by replying STOP.

7. Sale of Data

We do not sell or rent your personal information to any third parties.

8. Data Handling for Visitors Outside the U.S.

If you access our website from outside the United States, your data may be transferred and processed on servers located in the U.S. By using our site, you consent to this transfer in accordance with applicable data protection laws.

9. Business Location

EZ Computers is based in New York City and operates in accordance with U.S. data protection laws.

10. Contact Us

If you have any questions about this privacy policy or your personal information, you can contact us at: support@ezcomputers.com