Contact Us

Send us a message with what you need and we’ll get back to you as soon as possible.

*Emails sent after hours will be answered during the next customer service window.*

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Get in Touch!

Have a question about a PC? Need help with an order? We’re a small, dedicated team and we’re here to help. Reach out using the our form and we’ll get back to you as soon as possible.

Customer Service Hours:

Monday: 3:30PM-7:30PM (EST)
Tuesday: 9AM-4PM (EST)
Wednesday: 3:30PM-7:30PM (EST)
Thursday: 9AM-4PM (EST)
Friday: 9AM-2PM (EST)
Saturday: CLOSED
Sunday: CLOSED

Frequently Asked Questions

Orders typically take 2–4 weeks to complete since each system is built to order. We handle sourcing, cleaning, building, testing, and packaging before shipment.

You may cancel within 72 hours for a full refund (minus processor fees). After 72 hours, a $15.00 fee applies. Returns are accepted within 14 days of delivery, per our policy.

The 1-year limited warranty is an optional paid add-on at checkout. It covers parts and labor but excludes user damage, software issues, and modifications (e.g., part swaps, over/undervolting, BIOS updates).

Every EZ Computer arrives fully built, tested, and ready to use. Your package includes required power cables, preinstalled Windows, and a quick start guide.

We currently ship within North America. Shipping times and costs appear at checkout. Expansion to Europe is planned.

Contact us immediately with photos of the packaging and system. We’ll quickly review and arrange repair, replacement, or refund per our policy.