How It Works:
1. Tell us what’s wrong with your PC.
Describe the symptoms — crashing, freezing, slow performance, no display, loud fans, errors, anything unusual.
2. Send us photos or short videos.
This helps us understand the problem, check for obvious issues, and speed up the diagnosis.
3. Get your diagnosis & repair plan.
For just $9.99, we’ll tell you:
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What the issue likely is
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Whether any parts are failing
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The best fix for the problem
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Estimated repair and parts cost
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Whether your system should be mailed in
4. Optional: Send your PC in for repair.
If you want us to fix it, securely package your PC and ship it in. We’ll repair or replace the failing parts, test everything, and send it back safely.
5. Pay only for labor + parts (if mailed in).
You approve all work before we begin — no surprise fees.
Rules
The $9.99 fee covers remote diagnosis only. We help you identify what’s wrong and what parts may be failing.
You pay to ship your PC to EZ Computers. EZ Computers pays for return shipping back to you after the repair.
Once your PC arrives, you’ll receive a repair ticket invoice covering parts and labor. Repairs begin after the invoice is paid.
If parts need replacing, we can send links to the exact parts you need — or you can ship your PC to EZ Computers for full repair.
Your PC must be packaged securely. Damage caused by poor packaging is not our responsibility.
Repairs take 7–10 business days. Because parts prices change daily, we recommend paying your invoice immediately to lock in pricing.
Frequently asked questions
Remote diagnosis, issue breakdown, and recommended solutions or replacement parts.
Most repairs are finished within 7–10 business days after your PC arrives.
We can still diagnose it through symptoms and photos — or you can ship it in for hands-on testing.
Yes. You can ship your PC to EZ Computers and we’ll handle all repairs, cleaning, and testing.
Labor pricing depends on the repair. You’ll see a full breakdown on your repair ticket invoice.
Yes. We’ll send exact part links so you can repair the PC yourself if you prefer.
Not sure repair is the right move?
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