How It Works:
1. Tell us what’s wrong with your PC.
Describe the symptoms — crashing, freezing, slow performance, no display, loud fans, errors, anything unusual.
2. Send us photos or short videos.
This helps us understand the problem, check for obvious issues, and speed up the diagnosis.
3. Get your diagnosis & repair plan.
For just $9.99, we’ll tell you:
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What the issue likely is
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Whether any parts are failing
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The best fix for the problem
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Estimated repair and parts cost
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Whether your system should be mailed in
4. Optional: Send your PC in for repair.
If you want us to fix it, securely package your PC and ship it in. We’ll repair or replace the failing parts, test everything, and send it back safely.
5. Pay only for labor + parts (if mailed in).
You approve all work before we begin — no surprise fees.
Fix My PC – Rules
The $9.99 fee covers remote diagnosis only. We help you identify what’s wrong and what parts may be failing.
If parts need replacing, we can send links to the exact parts you need — or you can ship your PC to EZ Computers for full repair.
You pay to ship your PC to EZ Computers. EZ Computers pays for return shipping back to you after the repair.
Your PC must be packaged securely. Damage caused by poor packaging is not our responsibility.
Once your PC arrives, you’ll receive a repair ticket invoice covering parts and labor. Repairs begin after the invoice is paid.
Repairs take 7–10 business days. Because parts prices change daily, we recommend paying your invoice immediately to lock in pricing.
Fix My PC – FAQs
Remote diagnosis, issue breakdown, and recommended solutions or replacement parts.
Yes. You can ship your PC to EZ Computers and we’ll handle all repairs, cleaning, and testing.
Most repairs are finished within 7–10 business days after your PC arrives.
Labor pricing depends on the repair. You’ll see a full breakdown on your repair ticket invoice.
We can still diagnose it through symptoms and photos — or you can ship it in for hands-on testing.
Yes. We’ll send exact part links so you can repair the PC yourself if you prefer.
Policies & Warranty
See warranty, return, and shipping policies before or after your purchase.
View Policies